Frequently Asked Questions

Where can I buy ZALURE™ products?

ZALURE™ products are available exclusively through our official website. For authenticity, freshness, and quality control, we do not authorize third-party marketplaces or unauthorized resellers.

How do I know I'm purchasing an authentic ZALURE™ product?

The safest way is to purchase directly from our official website. If you ever suspect a counterfeit product or an unauthorized listing, contact us and we will help verify.

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with tracking information. If you don’t see it, check your spam/promotions folder or contact us for help.

What is your shipping timeframe?

Orders are processed within 1–2 business days (excluding weekends and holidays). Delivery times vary by carrier and location.

Do you ship internationally?

At this time, ZALURE™ ships within the United States only. International shipping will be announced once available.

What is your return policy?

If you need to request a return, please review our Refund & Returns Policy page and contact us with your order details so we can guide you through the next steps.

How do I contact ZALURE™ support?

Use the Contact page on our website. For the fastest help, include your order number (if applicable) and the email used at checkout.

What is this product, in simple terms?

ZALURE™ Vitamin C + Ferulic Acid + Hyaluronic Acid Serum is a high-performance antioxidant serum designed to visibly brighten, smooth, and hydrate while supporting a more even-looking tone.

How do I use the serum?

Apply 2–3 drops to clean, dry skin in the morning and/or evening. Gently massage over face and neck. Follow with moisturizer. Apply sunscreen during the day.

Should I use it in the morning or at night?

You can use it in the morning and/or evening. If you are new to Vitamin C or have sensitive skin, start once daily (morning or evening) and increase as tolerated.

Do I need sunscreen if I use this serum?

Yes. Daily sunscreen is recommended, especially when using active skincare. Apply sunscreen during the day as the final step of your morning routine.

What order should I layer in?

Cleanse, apply the serum, moisturize, then sunscreen (morning). In the evening, cleanse, apply the serum, then moisturize.

Can I use it with retinol or exfoliating acids?

Many people can, but if you’re using retinoids or exfoliating acids, introduce combinations gradually. If you experience irritation, alternate nights or consult a skincare professional.

Is it suitable for sensitive skin?

Many skin types can use antioxidant serums, but sensitivity varies. We recommend patch testing first and starting slowly (once daily) if you are reactive or new to actives.

When will I see results?

Consistency matters. Some people notice visible radiance quickly, while tone, texture, and the look of fine lines can take several weeks of regular use.

Why does formulation matter if ingredients are "the same"?

Two products can share similar hero ingredients and still perform differently. Factors like stability, compatibility, delivery design, and the overall system determine how well a formula performs on skin.

How should I store the serum?

Store in a cool, dry place away from direct sunlight and heat. Always close the cap tightly after use.

Will ZALURE™ offer additional products?

Yes. ZALURE™ is building thoughtfully and intentionally. We begin with our hero formulations and will expand over time with products that meet the same standard of evidence-driven design and luxury performance.